At Iron Horse Diesel, we’re happy when our customers are happy. Here are some important policies on shipping to review prior to purchasing products from us.
Large items require a physical address for shipping i.e. no P.O. boxes.
Any item damaged during shipment, should be reported to the shipping carrier.
Free shipping over $500
Orders under $500 will be a flat shipping rate of $20.
International shipping or to remote areas (including Yukon, NWT & Nunavut) must contact us prior to payment. Please get a hold of us here.
Some items may be subject to brokerage fees as they come from the USA. We will be sure to contact you prior to processing your order.
Stock items in your order will be processed and shipped within 72 hrs Monday – Friday 8am – 5pm. Orders submitted outside of these hours will be processed the next business day.
If there is a delay due to stock availability, we will contact you within 1 business day with an update on shipping times.
We accept returns on all uninstalled/unopened products for 30 days after delivery. Please email us before shipping anything back.
Returns may be subject to the original shipping fee + a 15 – 20% restocking fee. Customers are responsible for shipping charges to return any items.
We will refund your original product purchase price, once we have received our charge back from the manufacturer.
It’s important to note that we will not accept returns on any of the following:
- Custom tuning files or tuners that have been opened. These items become locked to the truck and we are unable to re-use/re-sell them.
- Oils & Additives
- Special order items
- Replacement parts
- Items that have been opened or installed
- Discontinued items
We cannot ship anything related to emissions deletes outside of Canada due to border regulations. This includes any Exhaust Systems, EGR Deletes, Delete Pipes, Delete Tuning, etc. Any orders placed for these products coming from outside of Canada will be immediately refunded. Thank you for your understanding!